Frequently Asked Questions
Common questions about A-Team services and accessibility support.
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How do I request support from the A-Team?
You can request support by filling out our Asana Intake Form. Once submitted, our student team will review your request and add it to our queue. We prioritize requests based on the start date of the term and the severity of accessibility issues.
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Do I need to give the A-Team access to my Canvas course?
Yes. To perform a full course review or fix content inline, we will need to grant access to your Canvas shell. If you are uncomfortable granting access, we can provide a consultation to walk you through the fixes yourself, though this will require more of your time.
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How long does a typical remediation project take?
Remediation processes vary based on courses and may require the Faculty member to verify the edits.
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What is UDOIT and how does it help?
UDOIT (Universal Design Online Content Inspection Tool) is a cloud-based scanner integrated into Canvas. It scans your course content for common accessibility errors (like missing alt text or poor color contrast) and allows you to fix many of them directly within the tool interface. We offer workshops on how to use it effectively.
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Do you accept Walk-Ins?
Yes, the A-team is available in the XCITE Commons on the first floor of the Rivera Library.
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Where can I learn more about digital accessibility requirements?
For campus-specific guidelines and support, the UCR Information Technology Solutions (ITS) provides comprehensive resources:
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What if remediating my content would fundamentally change it or create an undue burden for me?
In rare cases, accommodations may be denied because they would modify academic requirements, lower academic standards, substantially alter the nature of a course or program, or create an unreasonable financial or administrative burden for the university. These situations are described in UCOP guidance on fundamental alterations and undue burdens. Importantly, individuals may not unilaterally make these determinations. A careful, collaborative, and deliberative process must be followed and the decision ultimately must be approved by the Chancellor after considering all available resources and alternatives. If you believe that you face one of these rare cases, you may submit a request for an exception by using this form.